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Service quality

The report you hand to the client

Not another dashboard. A dated document: what held, what broke, and how the figure was calculated.

The report you hand to the client

Sample document

Availability report — September 2026

Calendar month · 99.9% target · PDF or CSV

  • Target. 99.9% over 30 days
  • Measured. Every run, OK or fail
  • Out of scope. Maintenance, inactive journey
  • Hand-off. Month end, with the invoice

Why

An uptime clause without proof helps no one. The report says whether the commitment held, on which journeys, and by which method. You attach it to the maintenance invoice. The client does not need a Pathly login.

How

What is in the report

The real document is generated in the signed-in workspace, Client report tab. This page explains why and how.